/* Visual do desenho aprovado (referencia-design/*.dc.html). Paleta: tinta #18212B, fundo #F3F4F6, petróleo #1D5E6E,
   nota #FFF6D6, alerta #FFF1DB/#7A4A00. IBM Plex Sans; IBM Plex Mono para números e telefones. */
@font-face { font-family: 'IBM Plex Sans'; font-weight: 400; font-display: swap; src: url(/fontes/plex-sans-400.woff2) format('woff2'); }
@font-face { font-family: 'IBM Plex Sans'; font-weight: 500; font-display: swap; src: url(/fontes/plex-sans-500.woff2) format('woff2'); }
@font-face { font-family: 'IBM Plex Sans'; font-weight: 600; font-display: swap; src: url(/fontes/plex-sans-600.woff2) format('woff2'); }
@font-face { font-family: 'IBM Plex Sans'; font-weight: 700; font-display: swap; src: url(/fontes/plex-sans-700.woff2) format('woff2'); }
@font-face { font-family: 'IBM Plex Mono'; font-weight: 400; font-display: swap; src: url(/fontes/plex-mono-400.woff2) format('woff2'); }

* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; }
body { font-family: 'IBM Plex Sans', system-ui, sans-serif; color: #18212B; background: #F3F4F6; -webkit-font-smoothing: antialiased; }
button, input, textarea { font-family: inherit; color: inherit; }
button { cursor: pointer; }
button:disabled { cursor: default; }
a { color: #1D5E6E; }
.mono { font-family: 'IBM Plex Mono', ui-monospace, monospace; }
.pequeno { font-size: 12px; color: #5B6672; }
.so-leitor { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); }
.vazio { margin: auto; color: #5B6672; padding: 32px; text-align: center; font-size: 14px; }
.erro { color: #A3271F; min-height: 1.2em; margin: 0; font-size: 13px; }
[hidden] { display: none !important; }
.so-celular { display: none !important; }

/* entrada */
.entrada { min-height: 100%; display: flex; align-items: center; justify-content: center; padding: 24px; }
.cartao-entrada { width: 100%; max-width: 380px; background: #FFFFFF; border: 1px solid #E2E5E9; border-radius: 14px; padding: 28px; display: flex; flex-direction: column; gap: 14px; }
.cartao-entrada label { display: flex; flex-direction: column; gap: 6px; font-size: 13px; font-weight: 500; }
.cartao-entrada input { height: 44px; border: 1px solid #D3D8DD; border-radius: 10px; padding: 0 12px; background: #FFFFFF; font-size: 14px; }
.cartao-entrada input:focus { outline: 2px solid #1D5E6E; outline-offset: 1px; }
.botao-principal { height: 44px; border: none; border-radius: 8px; background: #1D5E6E; color: #FFFFFF; font-size: 14px; font-weight: 600; }
.marca-nome { font-size: 17px; font-weight: 700; letter-spacing: -0.01em; }
.marca-sub { font-size: 12px; color: #5B6672; }

/* três colunas (computador) */
.painel { display: flex; height: 100dvh; background: #F3F4F6; }
.col-lista { flex: 0 1 340px; min-width: 280px; display: flex; flex-direction: column; background: #FFFFFF; border-right: 1px solid #E2E5E9; position: relative; }
.col-conversa { flex: 999 1 480px; min-width: 0; display: flex; flex-direction: column; background: #EEF0F2; }
.col-ficha { flex: 1 1 340px; max-width: 400px; min-width: 280px; overflow-y: auto; background: #FFFFFF; border-left: 1px solid #E2E5E9; }

/* lista */
.topo-lista { display: flex; align-items: center; justify-content: space-between; padding: 18px 20px 14px 20px; gap: 12px; }
.topo-titulos { display: flex; flex-direction: column; gap: 2px; }
.avatar-conta { width: 40px; height: 40px; border-radius: 20px; border: none; background: #18212B; color: #FFFFFF; font-size: 13px; font-weight: 600; flex: 0 0 auto; }
.menu-conta { position: absolute; top: 64px; right: 16px; z-index: 5; background: #FFFFFF; border: 1px solid #E2E5E9; border-radius: 10px; padding: 8px; display: flex; flex-direction: column; min-width: 190px; box-shadow: 0 6px 24px rgba(24,33,43,.12); }
.menu-conta button { text-align: left; background: none; border: none; padding: 10px; border-radius: 8px; font-size: 14px; }
.menu-conta button:hover { background: #F3F4F6; }
.mc-nome { padding: 8px 10px; font-size: 12px; color: #5B6672; border-bottom: 1px solid #EEF0F2; margin-bottom: 4px; }
.caixa-busca { padding: 0 16px 12px 16px; }
.busca { display: flex; align-items: center; gap: 8px; height: 44px; padding: 0 12px; border-radius: 10px; background: #F3F4F6; color: #5B6672; }
.busca:focus-within { outline: 2px solid #1D5E6E; outline-offset: 1px; }
.busca input { flex: 1; min-width: 0; border: none; background: transparent; font-size: 14px; color: #18212B; outline: none; }
.filtros { display: flex; flex-wrap: wrap; gap: 8px; padding: 0 16px 12px 16px; }
.filtro { height: 32px; padding: 0 12px; border-radius: 16px; border: 1px solid #D3D8DD; background: #FFFFFF; color: #3D4652; font-size: 13px; font-weight: 500; flex: 0 0 auto; }
.filtro.ativo { border-color: #18212B; background: #18212B; color: #FFFFFF; }
.lista { flex: 1; overflow-y: auto; border-top: 1px solid #EEF0F2; }
.item { display: flex; gap: 12px; width: 100%; text-align: left; padding: 14px 16px; border: none; border-bottom: 1px solid #EEF0F2; background: #FFFFFF; color: #18212B; }
.item:hover { background: #F7F8F9; }
.item.aberta { background: #E8F1F3; }
.avatar { flex: 0 0 44px; width: 44px; height: 44px; border-radius: 22px; display: flex; align-items: center; justify-content: center; font-size: 14px; font-weight: 600; background: #EEEFF1; color: #3D4652; }
.avatar-40 { flex: 0 0 40px; width: 40px; height: 40px; border-radius: 20px; }
.avatar-52 { flex: 0 0 52px; width: 52px; height: 52px; border-radius: 26px; font-size: 17px; }
.item-corpo { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 3px; }
.item-l1, .item-l3 { display: flex; justify-content: space-between; gap: 8px; }
.item-l1 { align-items: baseline; }
.item-l3 { align-items: center; }
.item-nome { font-size: 15px; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.item-hora { font-size: 12px; color: #5B6672; flex: 0 0 auto; }
.item-hora.novo { color: #1D5E6E; font-weight: 500; }
.item-etiqueta { font-size: 12px; color: #1D5E6E; font-weight: 500; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.item-ultima { font-size: 13px; color: #5B6672; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.contador { flex: 0 0 auto; min-width: 20px; height: 20px; padding: 0 6px; border-radius: 10px; background: #1D5E6E; color: #FFFFFF; font-size: 12px; font-weight: 600; display: flex; align-items: center; justify-content: center; }
.rodape-estado { display: flex; align-items: center; gap: 10px; padding: 12px 16px; border-top: 1px solid #E2E5E9; background: #FAFBFB; }
.rodape-estado .rt { display: flex; flex-direction: column; gap: 1px; }
.rodape-estado .r1 { font-size: 13px; font-weight: 600; }
.rodape-estado .r2 { font-size: 12px; color: #5B6672; }
.rodape-estado.alerta { background: #FFF1DB; }
.rodape-estado.alerta .r1, .rodape-estado.alerta .r2 { color: #7A4A00; }

/* conversa */
.cab-conversa { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 12px; padding: 12px 20px; background: #FFFFFF; border-bottom: 1px solid #E2E5E9; }
.cab-esq { display: flex; align-items: center; gap: 12px; min-width: 0; }
.cab-dir { display: flex; align-items: center; gap: 8px; }
.cc-texto { display: flex; flex-direction: column; gap: 2px; min-width: 0; }
.cc-nome { font-size: 16px; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.cc-tel { font-size: 12px; color: #5B6672; }
.cc-sub { font-size: 12px; color: #5B6672; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.status { height: 24px; padding: 0 10px; border-radius: 12px; font-size: 12px; font-weight: 600; display: flex; align-items: center; white-space: nowrap; }
.st-escritorio { background: #FFF1DB; color: #7A4A00; }
.st-cliente { background: #E3ECF8; color: #1E4E79; }
.st-grupo, .st-sem { background: #EEEFF1; color: #3D4652; }
.b-responsavel { height: 36px; padding: 0 12px; border-radius: 8px; border: 1px solid #D3D8DD; background: #FFFFFF; font-size: 13px; font-weight: 500; color: #18212B; display: flex; align-items: center; gap: 6px; }
.b-responsavel:disabled { color: #5B6672; }
.b-ficha { display: none; height: 36px; padding: 0 12px; border-radius: 18px; border: 1px solid #B9D3DA; background: #F2F8F9; color: #18212B; font-size: 13px; font-weight: 600; align-items: center; gap: 6px; }
.b-voltar { width: 44px; height: 44px; border: none; background: transparent; color: #18212B; display: flex; align-items: center; justify-content: center; flex: 0 0 auto; }
.mensagens { flex: 1; overflow-y: auto; padding: 24px 24px 12px 24px; display: flex; flex-direction: column; gap: 10px; }
.linha-msg { display: flex; }
.linha-msg.dele { justify-content: flex-start; }
.linha-msg.nossa { justify-content: flex-end; }
.balao { max-width: 72%; padding: 10px 12px 6px 12px; border-radius: 12px; background: #FFFFFF; border: 1px solid #E2E5E9; }
.nossa .balao { background: #DDEEF1; border-color: #C3DDE3; }
.nota .balao { background: #FFF6D6; border-color: #EBD48A; }
.rotulo { font-size: 12px; font-weight: 600; color: #4A3A7A; margin-bottom: 3px; }
.nossa .rotulo { color: #1D5E6E; }
.nota .rotulo { color: #6B4E00; }
.rotulo .mono { font-weight: 400; color: #5B6672; }
.texto { font-size: 14px; line-height: 1.45; white-space: pre-line; overflow-wrap: anywhere; }
.hora { font-size: 11px; color: #4F5965; text-align: right; margin-top: 4px; }
.balao img, .balao video { max-width: 100%; max-height: 320px; border-radius: 8px; display: block; margin-bottom: 6px; cursor: zoom-in; }
.balao audio { width: 260px; max-width: 100%; display: block; margin-top: 6px; height: 36px; }
.sem-midia { font-size: 13px; color: #5B6672; font-style: italic; }
.doc { display: inline-flex; align-items: center; gap: 8px; padding: 8px 10px; border: 1px solid #E2E5E9; border-radius: 8px; background: #FFFFFF; color: #18212B; text-decoration: none; font-size: 13px; }
.b-anteriores { align-self: center; border: 1px solid #D3D8DD; background: #FFFFFF; border-radius: 16px; height: 32px; padding: 0 14px; font-size: 13px; }
.composer { background: #FFFFFF; border-top: 1px solid #E2E5E9; padding: 10px 16px 14px 16px; display: flex; flex-direction: column; gap: 8px; }
.modos { display: flex; gap: 4px; }
.modo { height: 32px; padding: 0 12px; border-radius: 8px; border: none; background: transparent; color: #5B6672; font-size: 13px; font-weight: 600; }
.modo.ativo { background: #E8F1F3; color: #1D5E6E; }
.composer-linha { display: flex; align-items: flex-end; gap: 8px; }
.composer textarea { flex: 1; min-width: 0; resize: none; border-radius: 10px; border: 1px solid #D3D8DD; background: #F7F8F9; padding: 11px 12px; font-size: 14px; line-height: 1.4; color: #18212B; outline: none; }
.b-icone { width: 44px; height: 44px; border-radius: 10px; border: none; background: transparent; color: #5B6672; display: flex; align-items: center; justify-content: center; }
.b-enviar { width: 44px; height: 44px; border-radius: 10px; border: none; background: #1D5E6E; color: #FFFFFF; display: flex; align-items: center; justify-content: center; }
.composer button:disabled, .composer textarea:disabled { opacity: .55; }

/* ficha */
.ficha { display: flex; flex-direction: column; }
.f-topo { padding: 24px 20px; display: flex; flex-direction: column; gap: 16px; border-bottom: 1px solid #EEF0F2; }
.f-bloco { display: flex; flex-direction: column; gap: 4px; }
.f-rotulo { font-size: 12px; font-weight: 600; color: #5B6672; text-transform: uppercase; letter-spacing: 0.06em; }
.f-nome { font-size: 18px; font-weight: 700; }
.f-nome.mono { font-weight: 700; }
.f-texto { font-size: 13px; color: #5B6672; line-height: 1.45; }
.f-telefones { display: flex; flex-direction: column; gap: 6px; }
.f-telefones .f-sub { font-size: 12px; font-weight: 600; color: #5B6672; }
.f-tel { display: flex; justify-content: space-between; gap: 8px; font-size: 13px; }
.f-tel .r { color: #5B6672; }
.b-primario { height: 44px; border-radius: 8px; border: none; background: #1D5E6E; color: #FFFFFF; font-size: 14px; font-weight: 600; width: 100%; }
.b-secundario { height: 44px; border-radius: 8px; border: 1px solid #D3D8DD; background: #FFFFFF; color: #18212B; font-size: 14px; font-weight: 500; width: 100%; }
.f-topo button:disabled { opacity: .55; }
.f-aviso { font-size: 12px; color: #5B6672; text-align: center; margin-top: -6px; }
.f-chips { display: flex; flex-wrap: wrap; gap: 6px; }
.chip { height: 24px; padding: 0 10px; border-radius: 12px; background: #F0F2F4; color: #3D4652; font-size: 12px; font-weight: 500; display: flex; align-items: center; }
.cab-ficha { align-items: center; gap: 4px; padding: 10px 12px 10px 4px; border-bottom: 1px solid #E2E5E9; font-size: 17px; font-weight: 600; background: #FFFFFF; }

.dialogo { border: 1px solid #E2E5E9; border-radius: 14px; padding: 20px; width: min(760px, 94vw); max-height: 86vh; }
.dialogo::backdrop, .dialogo-imagem::backdrop { background: rgba(24,33,43,.45); }
.d-topo { display: flex; justify-content: space-between; align-items: center; }
.d-topo button, .dialogo-imagem button { border: none; background: none; font-size: 22px; }
.dialogo table { width: 100%; border-collapse: collapse; font-size: 13px; }
.dialogo td, .dialogo th { text-align: left; padding: 6px 8px; border-bottom: 1px solid #EEF0F2; }
.d-auditoria { max-height: 40vh; overflow-y: auto; }
.dialogo-imagem { border: none; padding: 0; background: transparent; max-width: 96vw; max-height: 96vh; }
.dialogo-imagem img { max-width: 96vw; max-height: 92vh; display: block; border-radius: 8px; }
.dialogo-imagem button { position: fixed; top: 12px; right: 18px; color: #FFFFFF; }

/* tela média: ficha vira painel lateral pelo botão "Ficha" */
@media (min-width: 901px) and (max-width: 1240px) {
  .col-ficha { display: none; }
  .b-ficha { display: inline-flex; }
  body.ver-ficha .col-ficha { display: block; position: fixed; right: 0; top: 0; bottom: 0; width: 360px; max-width: 92vw; box-shadow: -6px 0 24px rgba(24,33,43,.12); z-index: 6; }
}

/* celular: três telas, como CelularLista / CelularConversa / CelularFicha */
@media (max-width: 900px) {
  .so-largo { display: none !important; }
  .so-celular { display: revert !important; }
  .painel { display: block; height: 100dvh; }
  .col-lista, .col-conversa, .col-ficha { display: none; height: 100dvh; min-width: 0; max-width: none; border: none; }
  body.ver-lista .col-lista { display: flex; }
  body.ver-conversa .col-conversa { display: flex; }
  body.ver-ficha .col-ficha { display: flex; flex-direction: column; }
  .topo-lista { padding: 20px 16px 12px 16px; }
  .titulo-celular { font-size: 20px; font-weight: 700; letter-spacing: -0.01em; }
  .busca input { font-size: 15px; }
  .filtros { flex-wrap: nowrap; overflow-x: auto; scrollbar-width: none; }
  .item .avatar { flex-basis: 48px; width: 48px; height: 48px; border-radius: 24px; font-size: 15px; }
  .item-nome { font-size: 16px; }
  .item-ultima { font-size: 14px; }
  .contador { min-width: 22px; height: 22px; border-radius: 11px; }
  .rodape-estado { padding: 8px 16px; }
  .nav-celular { display: flex !important; border-top: 1px solid #E2E5E9; background: #FFFFFF; padding: 6px 8px 14px 8px; }
  .nav-b { flex: 1; height: 52px; border: none; background: transparent; color: #5B6672; display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 3px; font-size: 12px; font-weight: 500; }
  .nav-b.ativo { color: #1D5E6E; font-weight: 600; }
  .nav-b:disabled { opacity: .6; }
  .cab-conversa { flex-wrap: nowrap; gap: 8px; padding: 10px 10px 10px 4px; }
  .cab-esq { gap: 8px; flex: 1; }
  .cc-texto { gap: 1px; }
  #cc-avatar { flex-basis: 38px; width: 38px; height: 38px; border-radius: 19px; }
  .b-ficha { display: inline-flex; }
  .mensagens { padding: 16px 12px 8px 12px; gap: 8px; }
  .balao { max-width: 82%; padding: 9px 11px 5px 11px; }
  .texto { font-size: 15px; }
  .composer { padding: 8px 10px 16px 10px; gap: 6px; }
  .modo { height: 30px; padding: 0 10px; font-size: 12px; }
  .composer textarea { border-radius: 22px; padding: 11px 14px; font-size: 15px; }
  .b-enviar { border-radius: 22px; }
  .composer .b-icone[aria-label="Gravar áudio"] { display: none; }
  .cab-ficha { display: flex !important; }
  .ficha { overflow-y: auto; flex: 1; }
  .f-topo { padding: 18px 16px; gap: 12px; }
  .f-telefones { padding: 10px 12px; border-radius: 10px; background: #F7F8F9; }
}
.rodape-estado .escudo { flex: 0 0 auto; color: #1D5E6E; }
.rodape-estado.alerta .escudo { color: #7A4A00; }